You can pause your delivery in the 'Holidays' section of your account. This can be accessed either through the 'pause deliveries' link located in your basket or through 'Holidays' in the account menu. Here you can select the date range you will be on holiday to automatically skip your orders between those dates. You can pause your order up until the order deadline stated on your basket.

Pausing a delivery won't affect your delivery schedule, it will simply cancel any orders from being delivered on and between the dates you choose. Your deliveries will resume as normal when the holiday period has ended.

If you're moving house or want to have your box delivered to a different address temporarily, you can change your address in the 'address' area of your customer account. Click on the 'change address' button and then either search for your address using the first line of your address (not postcode) or create it manually using the link below the address search bar. Click 'Save delivery address' to update to the new address.

No, you can order as often or as little as you like, as long as it meets our min spend of £12.50 for delivery. You can place a one off order by selecting 'just once' when adding an item to your basket - you can also select what date you would like the order to start (depending on availability of the products). Many of our customers have a regular order which helps them get into a routine with their orders, these can easily be altered, paused or cancelled at any time.

If you order any of our veg boxes there is no minimum spend. If you prefer creating a more bespoke order by building your own box there is a minimum order of£12.50.

Your next delivery will be displayed in your customer basket, here you can alter the items that are already in your basket. You can click on the 'Edit' (pencil and pad) icon next to a product to change or remove that item. You can add to your next order by going to the item you want to add, click 'add to basket' and then select 'Just once' as the frequency - this will add the item just to the next delivery.

Yes and we encourage you to do so! You can make a number of swaps on a veg box product (depending on the product). The number of swaps available will be listed on the customer basket next to the veg box product.

To make a swap click on the 'arrows' next to the item you don't want and then select from the list available. Some items may incur an extra fee that will be added to your order.

Yes, you can build a list of preferences in 'dislikes' in your customer account menu. Here you can click the thumbs up or down in the list to save your preferences. This means we will automatically swap out any disliked item for an alternative prior to your delivery. The swaps made here count towards the total swap limit on your veg box. You will be able to see the swaps that have been made in your basket prior to your delivery - you can change the swapped item for something you prefer if you wish.

If the total number of dislikes in your box exceeds the 'swap' total of the veg box, then any additional items won't be automatically swapped out. We will swap these items at our discretion after the order has been confirmed.

When creating an account with us - before you can confirm your order your payment details need to added to your account for us to take payment. Your payment will be taken when your order deadline passes at 11pm of your deadline day.

To maintain the highest level of security, we never store or have visibility of your card details. Your card details are encrypted on your device before they are sent to us. This encrypted data is sent to our payment provider (Stripe) ensuring that we are never able to see your card details.

If your bank issues a replacement card, your saved payment details may update automatically in some cases. This depends on your bank and card provider and helps ensure payments continue without interruption. Our payment provider Stripe gives us a ‘token’ which can only be used to take payment from your card to our bank account.

As a customer your orders can be modified at any point until 11pm of your order deadline day. To make changing your order straightforward, we use the encrypted stored details to take payment when your order deadline passes. If the details weren't stored, we would have to ask you for the details for payment or refund you every time your order was updated. In some cases, if your bank replaces your card, your saved payment details may update automatically. This depends on your bank and card provider and helps prevent missed payments.

Please contact us if you want to arrange for an alternative way of paying at [email protected] or call 012345678910.